What are the steps to a resolution?
If you receive a product that has a mechanical issue the effects the use of it (for example a hole in a leg seam), please follow these steps to report it to us:
- Take a few good quality pictures that clearly illustrate the problem. If the problem is related to sizing, try to place a tape measure on the garment to show the the problem.
- Email us at [email protected]
- In the subject title, please put the order number so we can easily look up your information and order.
- We will confirm we received your email and will try to be back in touch in 48 hours. If your matter is urgent, please call us!
We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order, providing a credit to have the garment fixed at your local tailor, or in rare cases, refunding the order.