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Help keyboard_arrow_right Returns / Terms / Policies / Exchanges keyboard_arrow_right When are orders not refundable?

FAQ

What rights does Art of Where reserve? What is the refund/return policy? When are orders refundable? When are orders not refundable? How do you handle issues regarding a product when they arise? What are the steps to a resolution? Art of Where sent me a notice of copyright infringement and removed my products. What can I do about it? Why would a product be removed from my account or online store? My account is gone! What’s going on? I forgot to accept a commission payment in Paypal. Can you resend it?

When are orders not refundable?

Orders are NOT refundable for reasons including the following:

  1. The wrong size is ordered.
  2. The uploaded artwork was not of good quality and printed pixelated or incorrectly.
  3. A package was lost (in this case, we usually reprint and reship the order).
  4. There are small variations within a wholesale order. This is normal due to our processes.
  5. An item was damaged in transit.
  6. The item was purchased from an AOW store. In this case, the artist has been paid commission on the sale and the purchase is not refundable.