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When are orders not refundable?

Orders are NOT refundable for reasons including the following:

  1. The wrong size is ordered.
  2. The uploaded artwork was not of good quality and printed pixelated or incorrectly.
  3. A package was lost (in this case, we usually reprint and reship the order).
  4. There are small variations within a wholesale order. This is normal due to our processes.
  5. An item was damaged in transit.
  6. The item was purchased from an AOW store. In this case, the artist has been paid commission on the sale and the purchase is not refundable.