When are orders not refundable?
Orders are NOT refundable for reasons including the following:
- The wrong size is ordered.
- The uploaded artwork was not of good quality and printed pixelated or incorrectly.
- A package was lost (in this case, we usually reprint and reship the order).
- There are small variations within a wholesale order. This is normal due to our processes.
- An item was damaged in transit.
- The item was purchased from an AOW store. In this case, the artist has been paid commission on the sale and the purchase is not refundable.