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Help keyboard_arrow_right Customer service guide keyboard_arrow_right My customer received a defective product, what do I do?

FAQ

Who handles my customer service? Do I have to have the same policies as Art of Where? How do I find answers to my customers questions? My customer needs a pair of leggings by a specific date. What do I do? When should I contact AOW? What are the main problems that I might expect to have with customers? My customer received a defective product, what do I do? I received a defective product, can I replace it with a new design? My customer received a product and doesn’t like it. What do I do? My customer ordered a clothing item and it doesn’t fit. Can I exchange it? What is the answer to life, the universe, and everything?

My customer received a defective product, what do I do?

At Art of where we aim to offer quality products to well represent your brand. If your customer contacts you regarding a defective product (a flaw that prevents the product from being used for it’s intended purpose), please let us know by contacting us with the order number and a few clear pictures of the problem. Products with mechanical issues are normally replaced, or sometimes credited in your account. Please note we must know about a defective product within a reasonable time frame. Sometimes items can be damaged in transit. In this case, we may need more information from you to help file the claim with the postal system.

As all items are made to order, most orders are not eligible for a refund. If they item is not replaced, a store credit may be issued.