My customer received a defective product, what do I do?
At Art of where we aim to offer quality products to well represent your brand. If your customer contacts you regarding a defective product (a flaw that prevents the product from being used for it’s intended purpose), please let us know by contacting us with the order number and a few clear pictures of the problem. Products with mechanical issues are normally replaced, or sometimes credited in your account. Please note we must know about a defective product within a reasonable time frame. Sometimes items can be damaged in transit. In this case, we may need more information from you to help file the claim with the postal system.
As all items are made to order, most orders are not eligible for a refund. If they item is not replaced, a store credit may be issued.