Production and Shipping

Estimated turn around time for products

We work Monday to Friday and are closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that we are closed.

Product Regular / Drop Ship* Wholesale
Clothing 5-8 days 10-15 days
Pillows 5-8 days 10-15 days
Scarves 5-8 days 10-15 days
Device cases 2-4 days 5-8 days
Pencil cases 5-8 days 10-15 days
Bags 5-8 days 10-15 days
Wall Art 2-4 days 5-8 days
Books 5-10 days 10-20 days
Printed Fabric 5-8 days n/a

*Drop ship orders of 6 items or more may fall into wholesale production time frames. Please contact us if you have are concerned about your order turnaround time or have a specific deadline so we can process your order appropriately.

Shipping

Art of Where is located in Montreal, Canada, but we ship from both Canada and the USA.

USA

US orders ship with USPS first class mail or priority (depending on package size) with tracking. We import orders ourselves across the border so US shipping addresses do not encounter surprise fees or duties (applies to orders under $800 value).

Orders over $800 or orders that are requested express are shipped with DHL. These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.

Canada

Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed. Small packages like single notebooks or device cases ship with a stamp. Email us for upgrades and rates.

International

International orders ship with USPS and may or may not encounter additional fees when crossing borders. Please be up-to-date on your country's import rules. Please note we cannot artificially reduce the value of orders.

Orders under $100 will not have tracking, and orders above $100 will have tracking.

We can upgrade international orders to express. Please contact us for rates and services.

Expected Delivery Timeframes

USA

Orders to US customers generally take 2-6 business days once shipped.

US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.

Canada

Orders for Canadian customers normally take 2-8 business days to arrive.

Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.

International

International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.

Return shipping address

The return address for USA and International orders is a PO box in Champlain NY and the return address for Canadian orders is the Art of Where studio in Montreal. Items returned to either address will need to be processed upon receiving. We will attempt to contact you if an item addressed to you or your customer is returned. To reroute a returned parcel, please contact us.

Important!

Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, contact our customer service and we will try to resolve the issue.

For lost shipments, we usually are required to open a case with the postal system before we can proceed with a reprint. This can take up to 14 business days.

We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.

Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel.

Shipping prices for a single item

Shipping prices may vary. To get an accurate estimate, we suggest adding your products to your cart and providing your shipping address.

Product US Canada* Int.
iPhone 7 Plus / 8 Plus 5.00 $ 5.00 $ 5.00 $
iPhone 7 / 8 5.00 $ 5.00 $ 5.00 $
iPhone 6 Plus / 6S Plus 5.00 $ 5.00 $ 5.00 $
iPhone 6 / 6S 5.00 $ 5.00 $ 5.00 $
iPhone 5 / 5S 5.00 $ 5.00 $ 5.00 $
Galaxy S8 5.00 $ 5.00 $ 5.00 $
Galaxy S7 Edge 5.00 $ 5.00 $ 5.00 $
Galaxy S7 5.00 $ 5.00 $ 5.00 $
Galaxy S6 Edge 5.00 $ 5.00 $ 5.00 $
Galaxy S6 5.00 $ 5.00 $ 5.00 $
Galaxy S5 5.00 $ 5.00 $ 5.00 $
Galaxy S4 5.00 $ 5.00 $ 5.00 $
Galaxy S3 5.00 $ 5.00 $ 5.00 $
Fabric Not available
Headband 3.50 $ 3.50 $ 5.00 $
Pencil Case 3.50 $ 3.50 $ 5.00 $
18" x 18" Pillow Case 5.50 $ 12.50 $ 10.50 $
22" x 22" Pillow Case 5.50 $ 12.50 $ 10.50 $
24" x 12" Pillow Case 5.50 $ 12.50 $ 10.50 $
20" x 14" Pillow Case 5.50 $ 12.50 $ 10.50 $
26" x 20" Pillow Case 5.50 $ 12.50 $ 10.50 $
Leggings 5.50 $ 11.00 $ 13.00 $
Yoga Leggings 5.50 $ 11.00 $ 13.00 $
Capris 5.50 $ 11.00 $ 13.00 $
Yoga Capris 5.50 $ 11.00 $ 13.00 $
Mini Shorts 6.00 $ 11.00 $ 11.00 $
Shorts 6.00 $ 11.00 $ 11.00 $
Flare Skirt 6.00 $ 11.00 $ 11.00 $
Fitted Skirt 6.00 $ 11.00 $ 11.00 $
Flare Dress 5.50 $ 11.00 $ 13.00 $
Bodycon Dress 5.50 $ 11.00 $ 13.00 $
Loose Tank Top 6.00 $ 11.00 $ 11.00 $
Fitted Tank Top 6.00 $ 11.00 $ 11.00 $
Athletic Crop Top 6.00 $ 11.00 $ 11.00 $
Baby Leggings 5.50 $ 5.00 $ 10.50 $
Beanie 5.50 $ 5.00 $ 10.50 $
Youth Leggings 5.50 $ 11.00 $ 13.00 $
Kimono Robe 5.50 $ 11.00 $ 13.00 $
Draped Kimono 5.50 $ 11.00 $ 13.00 $
Peignoir 5.50 $ 11.00 $ 13.00 $
Long Scarf 4.50 $ 6.00 $ 6.00 $
Square Scarf 4.50 $ 6.00 $ 6.00 $
Poster Not available
Art Print Not available
Canvas 10.95 $ 15.00 $ 15.00 $
Wood Print Not available
Day Tote 5.50 $ 11.00 $ 13.00 $
Origami Tote 5.50 $ 11.00 $ 13.00 $
Notebook 4.00 $ 6.50 $ 6.50 $
Spiral Notebook 3.50 $ 9.00 $ 10.00 $
Stationery Card 3.50 $ 3.00 $ 6.50 $
*Shipping prices in Canada may vary depending on Province.