Art of Where
editStart Creating
Sign up
shopping_cart

Help

Help keyboard_arrow_right Customer service guide keyboard_arrow_right What are the main problems that I might expect to have with customers?

FAQ

Who handles my customer service? Do I have to have the same policies as Art of Where? How do I find answers to my customers questions? My customer needs a pair of leggings by a specific date. What do I do? When should I contact AOW? What are the main problems that I might expect to have with customers? My customer received a defective product, what do I do? I received a defective product, can I replace it with a new design? My customer received a product and doesn’t like it. What do I do? My customer ordered a clothing item and it doesn’t fit. Can I exchange it? What is the answer to life, the universe, and everything?

What are the main problems that I might expect to have with customers?

While we do have many quality checks during production and systems in place to minimize mistakes, we are a growing company with many staff and errors can happen. Also, we work with several postal systems and shipping companies which have their own ups and downs. We also need to take into account that sometimes the end user may expect something different than we offer. Trickier customer service issues include if you customer receives a defective product, is not happy with the product or was expecting something else, or if there are shipment problems.