Art of Where
editStart Creating
Sign up
shopping_cart

Help

Help keyboard_arrow_right Customer service guide keyboard_arrow_right Do I have to have the same policies as Art of Where?

FAQ

Who handles my customer service? Do I have to have the same policies as Art of Where? How do I find answers to my customers questions? My customer needs a pair of leggings by a specific date. What do I do? When should I contact AOW? What are the main problems that I might expect to have with customers? My customer received a defective product, what do I do? I received a defective product, can I replace it with a new design? My customer received a product and doesn’t like it. What do I do? My customer ordered a clothing item and it doesn’t fit. Can I exchange it? What is the answer to life, the universe, and everything?

Do I have to have the same policies as Art of Where?

If you are working with us for drop shipping, you will need to know the policies we work by. These are our guidelines as to the service we provide, limitations that there may be in our processes, as well as how we go about resolving issues. Our policies govern how we work with our customers, drop shippers, and artists. While you do not have to post our policies in your store, you will want to be very clear with your customer base as to how your store operates and what is ok and not ok. Creating your own strong policies and guidelines will help bring character and set you apart from other shops and also make it easier to resolve issues if/when they arise.