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Help keyboard_arrow_right Customer service guide keyboard_arrow_right My customer needs a pair of leggings by a specific date. What do I do?

FAQ

Who handles my customer service? Do I have to have the same policies as Art of Where? How do I find answers to my customers questions? My customer needs a pair of leggings by a specific date. What do I do? When should I contact AOW? What are the main problems that I might expect to have with customers? My customer received a defective product, what do I do? I received a defective product, can I replace it with a new design? My customer received a product and doesn’t like it. What do I do? My customer ordered a clothing item and it doesn’t fit. Can I exchange it? What is the answer to life, the universe, and everything?

My customer needs a pair of leggings by a specific date. What do I do?

At the moment, Art of Where does not offer express production or shipping upgrades when ordering online. If you customer has a specific deadline, let us know when the deadline is and what they will be ordering and we will check on our current turnaround for you. In most cases we can accommodate faster production and shipping, but there may be additional shipping fees if the shipment has to be sent express. These fees will be invoiced and the order can only ship once the invoice is paid. All express orders are noted in our system so they can be sent on the agreed upon time.