Art of Where
editStart Creating
Sign up
shopping_cart

Help

Help keyboard_arrow_right Shipping / Packing / Fulfillment keyboard_arrow_right Will my order have a tracking number?

FAQ

Can I pick up my order at Art of Where? How much will it cost to ship my order? Where do orders ship from? Where will you ship? Are there countries you cannot ship to? Who do you use for shipping in Canada? Who do you use for shipping in the USA? Who do you use for international shipping? How long will it take for my package to arrive? Can I upgrade to faster service? Will my order have a tracking number? I received my tracking number, but when I check it, there are no updates. Why? I haven't received my order, and it's been sooooooo loooooooong! Why? How will my wholesale order be packaged? Will there be an invoice or packing slip included in my package? Are drop ship orders ever split up? Can you change the amount on my receipt for my order? The wrong address was entered for my order. What do I do? My order was returned to sender. What do I do? My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

Will my order have a tracking number?

Most Canada and all US bound orders will have tracking. You will receive a shipping notification when your order has been shipped, which will include the tracking number, if applicable.

For orders valued under 100$, you can choose to ship with tracking for an extra fee or without tracking. You will see the option to Add tracking upgrade when you checkout. This option is not available for integrations. If you want to add tracking to an order coming to us by an integration, please contact us.

International orders valued at or over 100$ will be shipped with tracking automatically. Depending on the value of the order, it may be shipped with USPS or a courier, such as DHL.

Please note that international orders may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Art of Where is not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.