Help Shipping / Packing / Fulfillment My order was returned to sender. What do I do?

FAQ

Can I pick up my order at Art of Where? How much will it cost to ship my order? Where do orders ship from? Where will you ship? Are there countries you cannot ship to? Who do you use for shipping in Canada? Who do you use for shipping in the USA? Who do you use for international shipping? How long will it take for my package to arrive? Can I upgrade to faster service? Will my order have a tracking number? I received my tracking number, but when I check it, there are no updates. Why? I haven't received my order, and it's been sooooooo loooooooong! Why? How will my wholesale order be packaged? Will there be an invoice or packing slip included in my package? Are drop ship orders ever split up? Can you change the amount on my receipt for my order? The wrong address was entered for my order. What do I do? My order was returned to sender. What do I do? My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

My order was returned to sender. What do I do?

This happens for various reasons, among them being an incorrect address, the order was at the post office and was never picked up, or the order was refused/returned by the receiver. In these cases, please contact us with the order number and we'll work with you to resolve the issue. If the order is to be resent, the shipping costs are to be assumed by you.