Help Shipping / Packing / Fulfillment The wrong address was entered for my order. What do I do?

FAQ

Can I pick up my order at Art of Where? How much will it cost to ship my order? Where do orders ship from? Where will you ship? Are there countries you cannot ship to? Who do you use for shipping in Canada? Who do you use for shipping in the USA? Who do you use for international shipping? How long will it take for my package to arrive? Can I upgrade to faster service? Will my order have a tracking number? I received my tracking number, but when I check it, there are no updates. Why? I haven't received my order, and it's been sooooooo loooooooong! Why? How will my wholesale order be packaged? Will there be an invoice or packing slip included in my package? Are drop ship orders ever split up? Can you change the amount on my receipt for my order? The wrong address was entered for my order. What do I do? My order was returned to sender. What do I do? My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

The wrong address was entered for my order. What do I do?

If your order hasn’t shipped, no problem! Please send the correct address and order number to [email protected] and we’ll update the order for you!

If the wrong address was entered and the order has already shipped, we can’t change the address or redirect the package. Undeliverable Canadian orders will be returned to our studio, and US/International orders will be returned to our US post office box. You will be notified when we have received the order back. You must then confirm the correct shipping address and the re-shipping charge. We’ll resend the order and you’ll receive a new tracking number, if applicable.