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Help keyboard_arrow_right Taxes and fees keyboard_arrow_right My payment was declined. What do I do?

FAQ

Does Art of Where charge taxes on orders? Who is responsible for customs fees or duties charged on international orders (including the US)? I see a charge on my credit card from Art of Where that I don’t recognise. What do I do? What type of payment methods do you accept? My payment was declined. What do I do? Can I place an order over the phone? I placed an order by email and received an invoice. Can I pay it in 30 days? I would like to place a large wholesale order. Can I pay half now and half when it ships? What currency is charged on the website? Sales Tax Exemption for Indigenous People in Canada with Indian Status

My payment was declined. What do I do?

If your payment was declined, the first thing to do is check that all the information was correctly entered. We verify the CVV number on the back of the card as well as the card name, number, billing address, and expiry date. If the card is declined multiple times, the next step would be to check with your bank and verify that the card is not over limit or on hold. If this is not the case, give us a call. While we cannot manually process the order, we can see if the payment is reaching our processor or not. It is rare that the payment gateway on Art of Where is not working. If all the credit card information was entered correctly, and the payment was declined, it is likely the bank.