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Help keyboard_arrow_right Customer service guide keyboard_arrow_right Who handles my customer service?

FAQ

Who handles my customer service? Do I have to have the same policies as Art of Where? How do I find answers to my customers questions? My customer needs a pair of leggings by a specific date. What do I do? When should I contact AOW? What are the main problems that I might expect to have with customers? My customer received a defective product, what do I do? I received a defective product, can I replace it with a new design? My customer received a product and doesn’t like it. What do I do? My customer ordered a clothing item and it doesn’t fit. Can I exchange it? What is the answer to life, the universe, and everything?

Who handles my customer service?

Ultimately, you do! Your customers are uniquely in contact with you, and as the seller of your products, it will be up to you to handle each question and concern your customers may have. Art of Where is acting as your manufacturer through drop shipping and does not come in direct contact with your customer. So please make sure you read through our FAQ and keep an eye on production and shipping times so you can answer your customers questions regarding products, transit times, turn around times, fit and everything else related to the products you choose to offer.