Help Shipping / Packing / Fulfillment Who do you use for international shipping?

FAQ

Can I pick up my order at Art of Where? How much will it cost to ship my order? Where do orders ship from? Where will you ship? Are there countries you cannot ship to? Who do you use for shipping in Canada? Who do you use for shipping in the USA? Who do you use for international shipping? How long will it take for my package to arrive? Can I upgrade to faster service? Will my order have a tracking number? I received my tracking number, but when I check it, there are no updates. Why? I haven't received my order, and it's been sooooooo loooooooong! Why? How will my wholesale order be packaged? Will there be an invoice or packing slip included in my package? Are drop ship orders ever split up? Can you change the amount on my receipt for my order? The wrong address was entered for my order. What do I do? My order was returned to sender. What do I do? My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

Who do you use for international shipping?

We ship internationally with IMEX. If the order is high value, we will use a courier (DHL, Aramex).

International orders are shipped 3 times a week, on Tuesdays, Thursdays and Saturdays.

If you would like a shipping upgrade, to include tracking and/or faster shipping, please contact us at [email protected] and we’ll look into your options.

Please note that international orders may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Art of Where is not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.