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Help keyboard_arrow_right Shipping / Packing / Fulfillment keyboard_arrow_right I haven't received my order, and it's been sooooooo loooooooong! Why?

FAQ

Can I pick up my order at Art of Where? How much will it cost to ship my order? Where do orders ship from? Where will you ship? Are there countries you cannot ship to? Who do you use for shipping in Canada? Who do you use for shipping in the USA? Who do you use for international shipping? How long will it take for my package to arrive? Can I upgrade to faster service? Will my order have a tracking number? I received my tracking number, but when I check it, there are no updates. Why? I haven't received my order, and it's been sooooooo loooooooong! Why? How will my wholesale order be packaged? Will there be an invoice or packing slip included in my package? Are drop ship orders ever split up? Can you change the amount on my receipt for my order? The wrong address was entered for my order. What do I do? My order was returned to sender. What do I do? My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

I haven't received my order, and it's been sooooooo loooooooong! Why?

First step; if you have a tracking number, have you checked it? Make sure you check that out before contacting us, you may find your answer!

Let us know within 10 business days of the ship date if you haven’t received your package in the USA or Canada. If the package was going to an international destination, please contact us within 15 days from the ship date, so we can best advise you based on the destination.

Investigating a lost package can take 5-10 business days.

Tracking indicates my order was delivered, but it hasn’t been received.

Please verify that the address entered for the order is correct, and contact your local postal service as they may have additional delivery information available. The item may have been left for pick up at the post office.

Once the order has been transferred over to the shipping service it is their responsibility. Art of Where is not responsible for packages not received, that are marked as delivered at the address entered on the order.